Do we accept HSA/FSA payments?

• Yes!

Do we accept checks?

• Yes, via mail. Insufficient funds will be charged a $40 fee.

When is my bill due?

• Week 1 (upon sending) – Email/Text
• Week 3 (upon sending) – Email/Text
• Week 5 (post-marked date) – Mail
• Week 6 and onward – Phone Call
• All Accounts Past 90 Days – Sent to Collections

What happens if I cannot afford my bill?

• Payment plans are available. The plan must be approved/authorized by the billing manager, Ms. Mariah Williams. Contact our office at (612) 643-3525. A $15.00 minimum payment will be due each month on the date of your choice.

What happens if I miss a payment on a payment plan?

• Payments are set up for auto with a $15.00 minimum payment each month. If your card for some reason is declined, we will give you a call to fix your account.

Why did my vision discount plan not cover my visit to the office?

• Diabetic eye exams are medical only exams and do not have coverage under vision discount plans
• A medical eye concern or the chief concern was consistent with a medical eye issue
  • Blurry vision à cataracts
  • Double vision à new eye turn
  • Gritty/tearing à dry eye syndrome
  • Blurry center vision in one eye à macular degeneration
• A medical eye concern was addressed, or a medication was prescribed in office
• A known history of a medical eye condition that must be followed annually
  • Cataracts, Glaucoma, Macular Degeneration, Retina Condition, Dry Eyes, Double Vision, and many other conditions

When is it appropriate to use a vision discount plan?

• Routine checks with no existing or new medical eye concerns
  • Checking eyeglass and/or contact lens prescriptions only
• Blurry vision in both eyes à new glasses needed for nearsightedness/farsightedness

Does medical insurance cover contact lens evaluations or contact lens supplies?

• Medical insurance only covers contact lens evaluations and contact lens supplies in the presence of a pathologic disease process impacting vision (keratoconus, other cornea disease). There are unique specifications or guidelines that may or may not cover patients with a pathologic condition based upon specific requirements needed, which varies for particular health insurance policies/plans.
• Medical insurance does not cover patients with refractive conditions such as: hypermetropia (farsightedness), myopia (nearsightedness), presbyopia (reading), and/or astigmatism.

What is a copay?

• A copay is the amount an insurance company has determined for services rendered by a healthcare provider or your doctor.

What is co-insurance?

• Co-Insurance is a percentage amount owed for services provided by your healthcare provider or doctor for your visit.
• Co-insurance is often activated after you have met your deductible. Co-insurance typically is not required if you have met your maximum out-of-pocket (not deductible) for the year on your individual health plan.

What is a deductible?

• A deductible is typically the amount owed prior to your health insurance or plan covering the costs of your healthcare expenses. This amount varies from health insurance and individualized plan selected by yourself or your employer at the beginning or during open enrollment.
• Helpful Tip:
  • Some policies only activate the deductible for specialty medications, procedures/operations, and/or special testing (MRI/CT/X-Ray, retinal photos, optical coherence tomography)

What is the No Surprises Act?

• The No Surprises Act was passed by the legislature to curtail surprise bills or bills from out-of-network providers in the emergency room or other hospital facility. Uninsured individuals/patients can request a good faith estimate for services at our facility. We will do our best to provide an estimate that is consistent with services rendered on the day of your visit. Please request an estimate from our office by calling (612) 488-1566.